Refund and return

Returns and Refunds

At Prosper, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Policy

• Return timeframe: You have 14 days from the date you receive your order to return an item.
• Eligibility requirements:

1. The item must be unused, in its original condition, and in its original packaging.
2. Proof of purchase (invoice or order number) is required.

Return Procedure

1. Contact us at contact@poubelle-prosper.fr with your order number and the reason for your return.
2. We will send you return instructions along with a shipping label if applicable.
3. Send your package to the address provided in our instructions.

Note: Return shipping costs are your responsibility unless the return is due to our error (defective item, wrong item sent, etc.).

Refunds

• Once your return is received and inspected, we will send you an email to notify you of the receipt and the approval or rejection of your refund.
• If your return is approved, your refund will be processed and automatically applied to your original method of payment within 5 to 10 business days.

Exchanges

If you would like to exchange an item, please follow the return procedure and indicate that you would like an exchange.
Note: Exchanges are only possible for the same product. If you wish to receive a different product, you will need to place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@poubelle-prosper.fr with supporting photos. We are committed to finding a quick solution (replacement, refund, or otherwise).

Need Help?

If you have any questions about returns and refunds, feel free to contact us:
• By email: contact@poubelle-prosper.fr
• Via our contact form